Purchasing & Return Policy

At Orange’s Home & Garden Decorations, we take pride in offering beautifully handcrafted wooden and ceramic home accents. To ensure a smooth shopping experience, please review our purchasing and return policies below.

 

Purchasing Policy

Product Quality & Handmade Variations

• All our products are handcrafted by skilled artisans, making each piece unique.

• Slight variations in color, texture, or shape are natural and reflect the beauty of handmade craftsmanship.

​

Order Process

• In-Store Purchases: Customers can buy directly from our store and take their items home immediately.

• Online Orders: Orders placed online will be processed within 3 business days and shipped via our trusted delivery partners. If you require special shipping arrangements, please let us know—we’re happy to accommodate your needs!

 

Payment Methods

• We accept cash, credit/debit cards, mobile payments, and gift cards.

• Full payment is required at the time of purchase.

​

Shipping & Delivery

• Shipping costs and estimated delivery times will be calculated at checkout.

• Customers will receive tracking information once their order has been shipped.

• We carefully package all items to ensure they arrive safely, but in the rare case of damage during transit, please refer to our Return & Exchange Policy below.

​

Return & Exchange Policy

Eligibility for Returns & Exchanges

• Returns or exchanges are accepted within 5 days of purchase with a valid receipt.

• Items must be unused, in their original condition, and with all packaging intact.

• Due to the handcrafted nature of our products, we do not accept returns for minor variations in color, texture, or shape, as these are part of the item’s uniqueness.

​

Non-Returnable Items

• Custom or personalized orders

• Sale or clearance items (Final Sale)

• Due to the versatility of our products, ceramic items and vases are not eligible for return or exchange. Please ensure your selection is just right before purchasing. If you have any questions, feel free to reach out—we’re here to assist you!

​​

Damaged or Defective Items

• If an item arrives damaged or defective, please contact us within 5 days of receiving the product.

• Provide photos of the damaged product and packaging, and we will arrange a replacement or refund based on the situation.

​

Refund Process

• Approved refunds will be issued via the original payment method.

• Refunds may take 15 business days to process.